In today’s competitive business landscape, reducing churn and building customer and employee trust are paramount for success. The key lies in solving problems in the right ways. It involves curiosity, exploration, experimentation, and validation. By understanding the two sides of research and embracing a collaborative approach to problem-solving and solution-finding…

People are complicated, messy, and unique. This making creating value at scale for a mass market challenging and why it should be easy to create more value between individuals. …

Problems. We all have them, and we’re willing to pay for solutions that solve them. But understanding the value of those solutions starts with focusing on the specific problems that people experience. The first step is creating a solution that eases the pain experienced by a human being. If you’re…

I often read articles about “value-enhancing activities” for creating value in various niches. While these articles can provide helpful insights, a clear and simple model for creating, delivering, and amplifying value is often missing. That’s why I use a Value Framework with three lenses. solving the right problems (lens 1)…

In every sector of business from manufacturing to software to service, teams need to invest in creating and delivering value. Delivering value is how companies stay in business, how people grow their career, or why people adopt and continue to use products and services. Companies that master value, master their…

Feedback is a powerful tool that can propel your people, teams, and organization to new heights. However, it’s not enough to state that “feedback is a gift” or provide annual performance reviews. …

For business owners, entrepreneurs, and founders… creating value is critical to finding product-market fit, short and long-term survivability, and ultimately the success of the organization, business, product, or idea. If you’ve worked at, or run, a big tech company, you’ve probably heard a lot of people talking about “value” and…

When you have a culture that views tension as a tool that can be leveraged positively through effective leadership and management, exploring tension uncovers the most meaningful insights. Understanding where the tension comes from and why people are fighting to express their viewpoints is the key to navigating tensions between…

Employees, managers, and leaders face challenges with Micromanagement. People deal with controlling managers and leaders who think they are helpful but are actually demotivating and destroying individual autonomy and job satisfaction. For people in the position of authority, they are being labelled… incorrectly or otherwise… as Micromanagers. I’ve worked in…